Terms & Conditions

Travel CRM — Terms & Conditions

Effective Date: [Effective Date]
Last Updated: [Last Updated]

These Terms & Conditions (“Terms”) govern access to and use of Travel CRM, a software-as-a-service platform operated by [Legal Entity Name] (“Tejas Delta”, “we”, “us”, or “our”).

By creating an account, accepting these Terms, purchasing a subscription, activating a trial, or otherwise accessing or using Travel CRM, the customer (“Customer”, “Agency”, or “you”) agrees to these Terms.

Where the Customer is a company, travel agency, travel operator, partnership, proprietorship, or other organization, the person accepting these Terms represents that they are authorized to bind that organization.

1. About Travel CRM

Travel CRM is a business software platform designed primarily for travel agencies and travel operators.

Depending on the subscription plan and configuration selected by the Customer, the platform may provide functionality including:

• lead and customer management;
• traveller and booking management;
• quotations;
• packages and itineraries;
• invoices and billing;
• vendor management;
• expenses and payments;
• staff/user management;
• traveller document management;
• notifications and communications;
• WhatsApp-related functionality;
• Google authentication;
• Google Drive integration;
• subscription management; and
• other features introduced or made available by us from time to time.

Features, limits, user/seat allowances and functionality may differ between plans.

We reserve the right to introduce, modify, improve, replace, restrict or discontinue features, provided that such changes do not unlawfully deprive a Customer of the material benefit of a prepaid subscription period.

2. Customer Account

The Customer is responsible for providing accurate information when creating and maintaining its account.

The Customer is responsible for:

• maintaining the confidentiality of account credentials;
• maintaining the security of administrator credentials;
• controlling access granted to staff members;
• ensuring that only authorized persons access the account;
• ensuring that information entered into the CRM is accurate; and
• all activity performed through its account by its users.

The Customer must promptly notify us of any suspected unauthorized access, compromised credentials, or security incident involving the account.

We are not responsible for losses resulting from credentials being disclosed, misused, inadequately protected, or otherwise compromised through circumstances within the Customer's control.

3. Staff and Additional Users

Depending on the selected subscription plan, the Customer may create and manage additional users.

The Customer is responsible for:

• determining which employees, contractors or representatives receive access;
• assigning appropriate permissions;
• removing users who should no longer have access;
• ensuring users comply with these Terms; and
• all actions performed by its authorized users.

User limits are determined by the applicable subscription plan or commercial agreement.

We may introduce additional user-management and access-control functionality from time to time.

4. Customer Data and Traveller Information

The Customer retains responsibility for all information and content it enters, uploads, stores, or otherwise processes through Travel CRM (“Customer Data”).

Customer Data may include, depending on how the Customer uses the platform:

• customer information;
• traveller information;
• contact details;
• booking information;
• travel information;
• passport or identification information;
• travel documents;
• hotel, transport and itinerary information;
• financial or invoice information;
• photographs and other uploaded media; and
• other information entered by the Customer or its authorized users.

The Customer is responsible for ensuring that it has the appropriate legal basis, permissions, notices, consents and authorizations required to collect, use, upload and process such information.

We provide Travel CRM as a software and technology service. We do not act as the Customer's travel agency, tour operator, booking agent, or service provider to the Customer's travellers.

The Customer remains responsible for its relationships with its customers, travellers, suppliers, airlines, hotels, transport providers and other third parties.

5. Our Processing of Customer Data

We may access, process, store and maintain Customer Data to the extent reasonably necessary to:

• provide Travel CRM;
• operate and maintain the platform;
• authenticate users;
• provide requested functionality;
• process subscriptions and payments;
• provide support;
• maintain security;
• prevent abuse or unauthorized access;
• troubleshoot and improve the service;
• comply with applicable law; and
• perform other activities necessary to provide the contracted service.

Our handling of personal information is additionally governed by our Privacy Policy.

6. Google Drive Integration

Travel CRM may provide an optional Google Drive integration.

Where enabled, the Customer may connect its own Google account and authorize Travel CRM to access the Google Drive resources required for the enabled functionality.

Certain document-related functionality, including traveller document storage, may require the Customer to connect Google Drive.

The Customer remains responsible for:

• the Google account it connects;
• the files stored in that account;
• permissions granted to Travel CRM;
• the legality of the information stored there; and
• compliance with Google's applicable terms and policies.

We do not represent that Google Drive will be continuously available and are not responsible for outages, restrictions, changes, deletion, suspension or failures caused by Google or the Customer's Google account.

7. Third-Party Services and Integrations

Travel CRM may integrate with third-party services, including payment, authentication, storage, communication and other technology providers.

Depending on the features used, these may include services such as:

• Razorpay;
• Google services;
• Google Drive;
• Meta/WhatsApp;
• email delivery services; and
• other third-party services introduced or enabled from time to time.

Third-party services may have their own terms, privacy policies, availability limitations and technical requirements.

The Customer's use of those services through Travel CRM may therefore be subject to both these Terms and the applicable third-party terms.

We are not responsible for failures, outages, policy changes, service interruptions or actions of third-party providers outside our reasonable control.

8. Subscription Plans

Travel CRM is offered through subscription plans whose:

• pricing;
• duration;
• billing cycle;
• included features;
• user limits;
• usage limits;
• discounts;
• promotional terms; and
• other commercial conditions

may vary.

The Customer's applicable commercial terms are those presented and accepted during onboarding, purchase, renewal or otherwise documented in the applicable subscription or contract.

Where a Customer has a negotiated or customized commercial agreement, that agreement may determine the applicable subscription terms.

9. Free Trials

Where enabled for a particular plan or Customer, Travel CRM may provide a free trial.

Trial availability and duration may vary based on:

• the plan;
• promotional terms;
• Customer-specific commercial arrangements; or
• other conditions determined by us.

A trial does not create an entitlement to a particular trial duration unless that duration has been expressly provided to the Customer.

Where AutoPay authorization is required to activate a trial, the Customer may be required to authorize recurring payments through Razorpay.

Any small authorization amount that Razorpay may temporarily collect for verification purposes may be automatically reversed or refunded by Razorpay in accordance with its payment processes.

10. Automatic Renewal and AutoPay

Where AutoPay is enabled, the Customer authorizes recurring payments through the applicable payment provider.

The amount and timing of recurring payments are determined by the Customer's applicable subscription or commercial terms.

For example, where the Customer has agreed to a six-month billing cycle, the applicable amount for the next six-month period may be automatically charged at the applicable renewal point.

The same principle applies to other billing cycles.

The Customer is responsible for ensuring that:

• its payment method remains valid;
• sufficient funds are available;
• the payment account permits recurring payments; and
• any required payment authorization remains valid.

We may use Razorpay or another supported payment provider to process recurring payments.

We do not control the operation of the Customer's bank, UPI provider, card issuer, payment account or payment network.

11. Payment Failure and Grace Period

If a scheduled subscription payment fails or remains unpaid, the Customer's account may proceed through the following access stages, subject to the applicable subscription implementation:

Stage 1 — Grace Period

The Customer may receive a 1-day grace period after the applicable payment becomes due.

Stage 2 — Read-Only Period

Following the grace period, access may be restricted to read-only access for up to 3 days.

Stage 3 — Account Lockdown

Following the read-only period, normal user access may be suspended.

The Agency Administrator may retain restricted access to subscription/payment functionality for purposes such as:

• making payment;
• reactivating the subscription;
• changing an applicable plan;
• resolving payment issues; or
• managing available billing options.

Access may be restored after the applicable payment or subscription issue has been successfully resolved.

The exact timing of automated enforcement may vary where payment-provider events, technical processing, holidays, outages or other circumstances affect payment confirmation.

12. Cancellation

The Customer may request cancellation of its subscription at any time, subject to the applicable commercial terms.

Cancellation generally does not result in an immediate termination of access where the Customer has already paid for a future subscription period.

The Customer will ordinarily retain access through the applicable paid subscription period.

After the paid period ends, the account may proceed through the applicable grace, read-only and lockdown stages described above if payment is not renewed.

Cancellation does not automatically delete Customer Data.

13. Refund Policy

Subscription payments are generally non-refundable.

Except where required by applicable law or expressly agreed by us in writing, payments made for subscription services are not refundable, including where the Customer:

• cancels before the end of a paid period;
• does not use the service;
• does not use all included features or seats;
• stops using the service;
• changes its business operations; or
• fails to use the service for any other reason.

Any small authorization amount associated with trial or payment-method verification may be automatically reversed or refunded by the applicable payment provider.

Nothing in this section excludes any refund or consumer right that cannot lawfully be excluded.

14. Pricing and Commercial Changes

We may change pricing for future subscription periods.

A price change will not retroactively alter a previously agreed prepaid subscription period unless otherwise agreed with the Customer.

For customized or contracted plans, the applicable commercial agreement may govern pricing and renewal amounts.

15. Acceptable Use

The Customer must not use Travel CRM to:

• violate applicable law;
• infringe another person's rights;
• upload or distribute unlawful content;
• knowingly upload malicious software;
• attempt unauthorized access;
• interfere with the platform;
• circumvent security or access controls;
• reverse engineer the platform except where such restriction is prohibited by law;
• abuse APIs or integrations;
• use the platform to facilitate fraud;
• impersonate another person or organization; or
• use the platform in a manner that materially harms the service or other customers.

We may restrict or suspend access where reasonably necessary to protect the platform, other customers, third parties, or comply with law.

16. Traveller and Customer Relationships

Travel CRM does not itself arrange, operate or guarantee travel services.

We are not responsible for:

• airline cancellations;
• hotel cancellations;
• visa decisions;
• immigration decisions;
• transport delays;
• supplier failures;
• tour cancellations;
• traveller disputes;
• incorrect travel information entered by the Customer;
• missed bookings;
• pricing errors entered by the Customer;
• customer complaints arising from the Customer's travel business; or
• any other service provided by the Customer or its third-party suppliers.

The Customer remains solely responsible for its travel business and its dealings with travellers and suppliers.

17. Payments and Financial Information

Travel CRM may provide tools for recording or managing invoices, payments, expenses and other financial information.

Unless expressly stated otherwise, Travel CRM is not accounting, tax, legal or financial advice.

The Customer remains responsible for:

• verifying financial records;
• determining applicable taxes;
• GST compliance;
• issuing legally compliant documents;
• reconciling payments;
• maintaining financial records; and
• obtaining professional accounting or tax advice where necessary.

18. Availability and Maintenance

We will make commercially reasonable efforts to keep Travel CRM available.

However, we do not guarantee uninterrupted, continuous or error-free availability.

Service availability may be affected by:

• scheduled maintenance;
• emergency maintenance;
• infrastructure failures;
• network failures;
• third-party services;
• payment providers;
• cloud/infrastructure providers;
• security incidents;
• force majeure events;
• internet outages; or
• circumstances beyond our reasonable control.

Unless separately agreed in writing, Travel CRM does not include a guaranteed uptime SLA.

19. Backups and Data Recovery

We may maintain technical and operational backups as part of our efforts to protect the platform and Customer Data.

Backups are primarily maintained for operational resilience, maintenance, security and recovery purposes.

Backups do not constitute a guarantee that every item of Customer Data can always be recovered.

The Customer should maintain any independent copies of information that it considers critical to its business.

20. Intellectual Property

Travel CRM, including its:

• software;
• source code;
• architecture;
• user interface;
• visual design;
• trademarks;
• logos;
• documentation;
• workflows;
• features;
• proprietary technology; and
• underlying intellectual property

remains owned by Tejas Delta or its applicable licensors.

These Terms provide the Customer with a limited right to use the software during the applicable subscription period.

They do not transfer ownership of Travel CRM or its underlying intellectual property to the Customer.

Customer Data remains the Customer's responsibility and rights in such Customer Data are not transferred to us merely because it is processed through the platform.

21. Feedback

If the Customer voluntarily provides suggestions, recommendations, feature requests or other feedback concerning Travel CRM, we may use that feedback to improve the platform without owing compensation to the Customer, provided that doing so does not disclose the Customer's confidential information.

22. Security

We maintain reasonable technical and organizational measures intended to protect Travel CRM and Customer Data against unauthorized access, misuse and other security risks.

However, no internet-based service can be guaranteed to be completely secure.

The Customer is responsible for maintaining appropriate security practices on its own side, including:

• secure passwords;
• appropriate staff permissions;
• secure devices;
• secure email accounts;
• secure Google accounts;
• secure payment accounts; and
• prompt reporting of suspected compromise.

23. Suspension and Termination

We may suspend or restrict access where reasonably necessary due to:

• non-payment;
• violation of these Terms;
• unlawful use;
• security risks;
• abuse of the platform;
• fraudulent activity;
• attempts to compromise the service;
• legal or regulatory requirements; or
• circumstances creating a material risk to the platform or other customers.

Where reasonably practicable, we will provide notice and an opportunity to resolve the issue.

Emergency suspension may occur without prior notice where necessary to protect the platform, users, or third parties.

24. Data After Cancellation or Termination

Cancellation, expiry or suspension does not automatically mean that Customer Data is immediately deleted.

Unless otherwise required by law or agreed in writing, we may retain Customer Data after cancellation or account inactivity.

This may allow an eligible Customer to return and reactivate its account in accordance with applicable commercial and technical conditions.

The Customer may request deletion of its account and associated data through the official contact channels provided by Tejas Delta.

Deletion may be subject to:

• legal retention obligations;
• financial/accounting requirements;
• security records;
• backup retention;
• unresolved disputes; or
• other legitimate retention requirements.

25. Confidentiality

Each party should reasonably protect confidential information received from the other party.

We will not intentionally disclose Customer confidential information except where necessary to:

• provide the service;
• use authorized service providers;
• comply with law;
• protect rights or security;
• respond to lawful requests; or
• otherwise as permitted under these Terms and the Privacy Policy.

26. Third-Party Failures

Travel CRM may depend on third-party providers.

We are not responsible for losses caused solely by the failure, suspension, modification or unavailability of a third-party service that is outside our reasonable control.

This includes, where applicable:

• Razorpay;
• Google;
• Google Drive;
• Meta/WhatsApp;
• email providers;
• hosting/infrastructure providers; and
• other third-party services.

27. Disclaimer

Travel CRM is provided as a business software service.

Except where expressly stated in these Terms or required by applicable law, we do not guarantee that:

• the software will meet every business requirement;
• every feature will remain available indefinitely;
• the software will be completely error-free;
• the software will operate without interruption;
• information entered by users will be accurate;
• third-party integrations will always operate; or
• use of Travel CRM will produce any particular business result.

28. Limitation of Liability

To the maximum extent permitted by applicable law, Tejas Delta will not be liable for indirect, incidental, special, consequential or punitive losses, including:

• loss of profits;
• loss of revenue;
• loss of business opportunities;
• loss of anticipated savings;
• loss arising from business interruption;
• loss caused by third-party travel providers;
• loss caused by inaccurate Customer Data;
• loss caused by Customer or staff-user actions; or
• loss arising from third-party service failures.

To the maximum extent permitted by applicable law, our aggregate liability arising from the Customer's use of Travel CRM should be limited to the subscription fees actually paid by the Customer to Tejas Delta during the 12 months immediately preceding the event giving rise to the claim.

This limitation does not apply to liabilities that cannot legally be limited or excluded under applicable law.

29. Indemnification

To the extent permitted by applicable law, the Customer agrees to defend, indemnify and hold harmless Tejas Delta, its officers, employees and representatives from claims, losses, liabilities and reasonable expenses arising from:

• the Customer's unlawful use of Travel CRM;
• Customer Data;
• the Customer's failure to obtain required permissions or consents;
• the Customer's dealings with travellers or customers;
• the Customer's dealings with airlines, hotels, transport providers or other suppliers;
• actions of the Customer's users;
• infringement caused by Customer-provided content; or
• violation of these Terms.

This clause does not require the Customer to indemnify us for losses caused by our own liability to the extent such indemnification would be unlawful.

30. Changes to These Terms

We may update these Terms from time to time to reflect:

• changes to Travel CRM;
• changes to applicable law;
• new features;
• changes to integrations;
• security requirements; or
• changes to our business practices.

The updated version will be published through the applicable Travel CRM interface or website.

Material changes may be communicated through reasonable means.

Continued use of Travel CRM after the effective date of updated Terms constitutes acceptance where such acceptance is legally valid.

31. Governing Law

These Terms are governed by the laws of India.

Subject to any mandatory dispute-resolution rights available under applicable law, disputes relating to these Terms will be handled in accordance with the dispute-resolution provisions applicable to the Customer's agreement with Tejas Delta.

The intended legal jurisdiction for matters requiring court intervention is Hyderabad, Telangana, India.

The final arbitration and dispute-resolution mechanism should be reviewed and finalized by Indian legal counsel before publication.

32. Force Majeure

We will not be responsible for delay or failure to perform obligations caused by circumstances beyond our reasonable control, including:

• natural disasters;
• war;
• terrorism;
• government action;
• widespread internet or telecommunications failures;
• major infrastructure failures;
• cyber incidents;
• epidemics or pandemics;
• payment-network failures;
• third-party provider failures; or
• other events that could not reasonably have been prevented or controlled.

33. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

34. Entire Agreement

These Terms, together with the applicable subscription/commercial agreement, Privacy Policy and other documents expressly incorporated into the Customer's agreement with Tejas Delta, constitute the agreement governing the Customer's use of Travel CRM.

Where a separately executed commercial agreement conflicts with these Terms, the applicable commercial agreement will control to the extent of that conflict.

35. Contact

For questions regarding these Terms, customers may contact:

[Legal Entity Name]
Address: [From Super Admin Settings]
Legal/Privacy Email: [From Super Admin Settings]
Support Email: [From Super Admin Settings]
Website: [From Super Admin Settings]